Job Title: Collections Specialist

Location: Gurgaon (GGN), Haryana, India (In-Office)

Work Schedule: 5 Days/Week

Shift: Rotational Shifts

Responsibilities
Voice Support:
Manage inbound and outbound collection calls and follow-up calls with U.S.-based account holders.
Empathetic Collections:
Discuss past-due balances gently and establish realistic, win-win payment arrangements while protecting customer relationships.
Dispute Resolution:
Audit account statements to investigate, identify, and correct complex billing concerns with precision.
Record Keeping:
Maintain accurate, up-to-date documentation of call notes, payment promises, and ledger updates inside the CRM system.
Customer Advocacy:
Listen actively to customer financial situations and recommend structured options to help them maintain positive standing.

Qualifications
Experience:
Prior experience in first-party collections,



international customer support (U.S. voice process preferred).
Language Proficiency:
Minimum B2 (Upper-Intermediate)
Location:
Must reside in or be willing to relocate to Gurgaon (GGN) for an in-office setup within our defined cab transport zone.
Core Competencies:
High emotional intelligence (EQ), robust conflict resolution skills, and sharp attention to detailed account ledgers.

Pay range and compensation package
Commute Support:
Free both-side cab facility (for candidates within the hiring radius).
Balanced Schedule:
5-day work week with 2 rotational days off.
Workspace & Growth:
Paid product, tool, and soft-skill training programmes in a up-to-date Gurgaon office setting.

📌 Collections Specialist Gurugram
🏢 Digivance Solutions
📍 Gurugram