Job Summary

We are currently seeking a Helpdesk Analyst - ITIL to join our team in Bangalore, Karnataka, India.

Responsibilities
Provide L2 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
Activities include recognition, research, isolation, resolution follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
Robust troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.
Should lead the team
Should be good with analysis and handled operations.




Sound knowledge of ITIL best practices around Incident Request Management procedures.
Should be valuable with analysis.

Requirements
Helpdesk Analyst at Grade-6 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Valuable communication skills with minimum 1 year of international calling experience
Good comprehension writing skills.
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window

📌 Helpdesk Analyst Bengaluru
🏢 NTT DATA Business Solutions
📍 Bengaluru