We are looking for a highly motivated, experienced engagement manager to develop and execute a winning go-to-market strategy for the Aquera Identity Integration Platform as a Service. The ideal candidate brings project manager experience handling implementation and support across multiple customers preferably with a background in identity management, IT security and/or HR platform modernization.

The Engagement Manager will primarily have responsibility to support end customers new and existing and co-ordinate with cross-functional teams at Aquera. They will be a self-motivated key contributor who thrives in a high-growth setting. This position reports to the Head of Qualified Services at Aquera and works hand-in-hand with sales and digital marketing leaders to drive compelling and customer-focused implementation and support strategies.

Key Responsibilities:
Own and drive multiple implementations for customers. Single point responsibility to ensure the success of the projects.




Ensure projects implement defined organization standards and processes to ensure risk free delivery
Capture and share client feedback with the team to understand their needs and pain points
Work with organization partners/resellers to effectively manage client onboarding, Implementation and support activities.
Create and deliver relevant and impactful communications for diverse audiences (executives, customers, staff across functions)
Resolve customer issues by collaborating with technical consultants as needed
Collaborate with other functional leads to define process, operating procedures and metrics to support customer engagements
Collaborate with sales and engineering to contribute on new pursuits for existing customers to deepen the engagement with them
Communicate product enhancements and drive upsell prospects with the customers
Dynamically manage day to day activities with minimum supervision

Requirements:
5+ years in enterprise SaaS project management

📌 Engagement Manager Bengaluru (India)
🏢 Aqueralabs India
📍 India