Job Summary

We are currently seeking a Salesforce Developer - Service Cloud Agentforce to join our team in Noida, Uttar Pradesh, India.

Requirements
Minimum 5+ years of work experience in Salesforce.com Projects.

Core Expertise (Service Cloud Focus)
Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and AI-driven bot implementations (Einstein Bots / Agentforce-powered conversational bots) for enhanced customer support.
Agentforce: Solid knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations.
Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts.
Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction.





Development Integration Skills
Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions.
Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange.
Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts.
Solid understanding of Salesforce Governor Limits and experience in optimizing code to meet performance and scalability requirements.

Deployment Data Management
Responsible for deployment lifecycle management using Copado and Change Sets.
Experienced in data migration and cleansing activities using Apex Data Loader and other ETL tools.

Agentforce Conversational AI
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📌 Salesforce Developer Noida
🏢 NTT DATA Business Solutions
📍 Noida