JD – Claims Business

Leadership & Operations
Lead the Commercial Claims function for AP & Telangana, ensuring effective management of claims across:
Property Insurance
Marine Insurance
Engineering Insurance
Liability Insurance
Group Health & Personal Accident (where applicable)
Miscellaneous Commercial Lines
Ensure timely registration, investigation, assessment, and settlement of claims.
Monitor claim reserves, outstanding claims, and settlement ratios.
Drive continuous improvement in claims processes, productivity, and customer experience.
Review and authorize high-value and complex claims as per delegated authority.

Large Loss & Complex Claims Management
Personally oversee major, sensitive, and high-severity commercial claims.
Coordinate with surveyors, forensic experts, loss assessors, legal teams, and reinsurers.
Ensure accurate liability assessment and effective negotiation leading to optimal claim outcomes.
Provide strategic direction for catastrophe and large-loss event management.

Customer & Stakeholder Management




Build and maintain robust relationships with:
Corporate customers
Brokers and intermediaries
Surveyors and third-party service providers
Regulatory authorities and industry bodies
Act as the escalation point for critical customer concerns and disputes.
Drive customer retention through superior claims service delivery.

Governance, Compliance & Risk Management
Ensure compliance with IRDAI regulations, internal control standards, and company policies.
Drive fraud prevention and investigation initiatives.
Maintain robust governance around claims decisions and documentation.
Monitor legal and regulatory developments impacting claims management.

Performance & Analytics
Track and improve:
Turnaround Time (TAT)
Claims Leakage
Claims Ratio
Customer Satisfaction Scores
Reserve Adequacy
Productivity Metrics
Present periodic MIS and business reviews to senior management.
Leverage analyt

📌 Commercial Claims Manager Hyderabad
🏢 Qube Space
📍 Hyderabad