We are currently seeking a Helpdesk Senior Associate - L1 Technical Support to join our team in Noida, Uttar Pradesh, India.
Responsibilities
Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
Valuable troubleshooting knowledge of MS Windows, PC Hardware, Browser, MS Office COTS applications etc.
Requirements
Knowledge of troubleshooting Windows 11, iOS operating system, PC Hardware, basic knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skills
Positive communication skills with 18+ months of international calling experience
Valuable comprehension writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Location
Noida, Uttar Pradesh, India
📌 Helpdesk Senior Associate Noida
🏢 NTT DATA Business Solutions
📍 Noida
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