We are currently seeking a SAP OpenText IES to join our team in Bangalore.
Responsibilities
Support OpenText VIM and Information Extraction Service (IES) including OCR processing, invoice capture, document workflow, archive management, interface troubleshooting, and invoice automation improvements.
Provide L1.5/ L2/L3 production support for SAP ECC applications.
Analyze, troubleshoot, and resolve incidents within SLA.
Perform root cause analysis (RCA) for recurring issues.
Handle Service Requests and standard changes.
Deliver minor enhancements and configuration updates.
Support deployment activities and transport management.
Coordinate with business users, functional teams, and technical teams.
Prepare functional/technical documentation and knowledge articles.
Participate in on-call support during business-critical periods.
Ensure compliance with ITIL Incident, Problem, Change, and Release Management processes.
Work with monitoring tools and ticketing systems such as ServiceNow, Remedy, or Jira.
Support testing activities including Unit Testing (UT), SIT, and UAT.
Ability work in Shifts supporting Multiple Regional Support
Skills
OpenText VIM
Information Extraction Service (IES)
OCR processing
SAP ECC
ITIL Incident/Problem/Change/Release Management
ServiceNow
Remedy
Jira
Unit Testing (UT)
📌 Sap Opentext Consultant Bengaluru
🏢 NTT DATA Business Solutions
📍 Bengaluru
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