Principal Consultant ServiceNow Tech Lead

Job Summary

We are hiring an experienced Principal Consultant – ServiceNow Tech Lead to lead enterprise-scale ServiceNow implementations and provide technical leadership across development teams. This is a client-facing role that involves solution architecture, hands-on development, integrations, platform governance, and mentoring developers while delivering high-quality ServiceNow solutions.

Key Responsibilities
Lead and mentor a team of ServiceNow developers, providing technical guidance and task ownership.
Collaborate with business analysts, architects, and stakeholders to translate business requirements into technical solutions.
Design, develop, and implement scalable ServiceNow solutions across multiple modules.
Prepare High-Level Design (HLD) and Low-Level Design (LLD) documents and define technical implementation roadmaps.
Develop and customize workflows, business rules, client scripts, UI policies, UI actions, script includes, ACLs, Service Portal components, and APIs.




Build integrations with third-party applications using REST, SOAP, Integration Hub, and Flow Designer.
Participate in Agile sprint planning, development, code reviews, testing, and release management.
Ensure adherence to ServiceNow development standards, technical governance, and best practices.
Manage deployments, update sets, cloning, upgrades, and migration across ServiceNow instances.
Monitor platform health, performance, scalability, security, and compliance through health scans and governance reviews.
Resolve technical escalations, production issues, and provide support during releases and upgrades.
Conduct knowledge-sharing sessions, technical workshops, and mentor team members on recent platform capabilities.

Required Skills & Experience
Robust experience in ServiceNow development and technical leadership.
Proven experience leading client-facing ServiceNow implementation projects.
Hands-on expertise in JavaScript,

📌 Servicenow Developer Delhi
🏢 3across
📍 Delhi