Req ID: phone_number

Role Summary

Senior Tecsys Elite WMS / Elite Distribution ERP L3 Application Support Specialist

Provide advanced Level 3 application support for Tecsys Elite WMS and Elite Distribution ERP / distribution management processes where deployed. This role resolves complex production issues, supports integrations and configuration, drives root-cause analysis, and improves stability across warehouse and distribution operations.

The specialist is the senior escalation point for Tecsys-related incidents, partnering with operations, IT, integration, infrastructure/cloud, device/print, automation, external vendor, and Tecsys support teams to restore service and prevent repeat issues.

Core Responsibilities
Troubleshoot complex Tecsys WMS and Distribution ERP issues across receiving, putaway, replenishment, picking, packing, shipping, loading, cycle counting, inventory, order management, purchasing, returns, and distribution processes.
Investigate transaction failures, inventory discrepancies, stuck orders, RF/device issues, label-printing issues,



interface failures, job failures, performance concerns, and user-reported system errors.
Analyze application logs, SQL/data, interface messages, file transfers, job status, acknowledgments, and operational workflows where access is available; coordinate with Tecsys or platform teams for restricted SaaS/cloud diagnostics.
Support integrations with ERP, EDI, carrier, e-commerce, reporting, automation/WCS, RF, label-printing, and external customer or supplier systems.
Troubleshoot integration patterns relevant to the workplace, including APIs/web services, EDI, SFTP/FTP or managed file transfer, scheduled/batch interfaces, middleware, and message-based or file-based exchanges.
Coordinate approved retry, replay, reprocessing, reconciliation, and recovery procedures for failed or partially processed transactions.
Own high-priority incident triage, impact assessment, stakeholder communication, escal

📌 Senior Tecsys Elite Wms Consultant Bengaluru (India)
🏢 NTT DATA Business Solutions
📍 India