Roles and Responsibilities
Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
Positive troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc
Requirements for this role include:
Must be a Graduate.
Valuable hold on French language(Writing + Speaking)
Must be at least B1 level certified in French language
Valuable comprehension writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window.
📌 Helpdesk Senior Associate Noida
🏢 NTT DATA Business Solutions
📍 Noida
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