We are looking for a customer-focused and detail-oriented Customer Experience & Fulfilment Coordinator to manage the end-to-end customer journey within our E-commerce operations. The role involves handling customer queries and concerns, coordinating order processing and fulfilment, monitoring deliveries, and managing returns, exchanges, refunds, and post-order support. The candidate will work closely with the warehouse, logistics, and internal E-commerce teams to ensure orders are processed accurately and delivered on time while maintaining a smooth, responsive, and positive customer experience.

Key Responsibilities
Handle customer queries and complaints through calls, WhatsApp, email, etc.




Coordinate the complete order fulfilment process from order confirmation to delivery.
Coordinate with warehouse and logistics teams for timely dispatch and delivery.
Track orders, delayed deliveries, cancellations, returns, exchanges, and refunds.
Resolve customer issues and ensure timely follow-up until closure.
Maintain order, customer, and complaint records.
Prepare basic reports on orders, returns, deliveries, and customer issues.
Identify recurring issues and support improvements in customer experience

Work Location: In person

📌 Customer Experience And Fulfilment Coordinator Kozhikode (India)
🏢 jogger footcare
📍 India