To provide effective technical service and after-sales support for bicycles, ensuring proper product performance, customer satisfaction, timely resolution of service complaints, and effective coordination with the sales and service teams.

Key Roles & Responsibilities
Attend to customer complaints and service requests related to bicycles.
Inspect bicycles and identify mechanical, electrical, or functional issues.
Carry out servicing, repair, maintenance, adjustment, and replacement of bicycle components.
Diagnose issues related to brakes, gears, chains, wheels, tyres, pedals, bearings, suspension, and other components.
Conduct pre-delivery inspection (PDI) and ensure bicycles are in proper working condition before delivery.
Provide technical support and guidance to customers, dealers, and sales personnel.
Visit customer locations, dealers, and service centres whenever required.
Maintain proper records of service complaints, repairs, spare parts used, and service history.
Coordinate with the spare-parts team for timely availability of required components.




Demonstrate proper bicycle operation, maintenance, and safety practices to customers.
Support dealers and service technicians in troubleshooting technical problems.
Identify recurring product/service issues and report them to the concerned department.
Provide feedback to the production, quality, and product development teams regarding field-level issues.
Ensure service activities are completed within the committed time.
Monitor customer satisfaction and follow up on unresolved complaints.
Maintain service tools, equipment, and workshop facilities in positive working condition.
Prepare periodic service reports and submit them to the reporting manager.
Follow company policies, safety procedures, and service standards.

Required Qualification
Diploma / ITI / Degree in Mechanical, Automobile, Electrical, or a related engineering discipline.
Basic knowledge of bicycle mechanics, compon

📌 Service Engineer Thuvakudi
🏢 CEEYES MOBILITY SOLUTIONS PRIVATE
📍 Thuvakudi