Company: Enkei Wheels India Ltd.
Department: Quality Assurance
Designation: Assistant Manager

Job responsibilities:
Handle customer complaints and ensure timely closure using FTA, 5 Why analysis, 8D and root cause analysis(RCA)Methodology.
Lead customer audits, support external quality assessment, and ensure complaints with customer specific requirement(CSR)
Process solid knowledge of the casting, machining, and painting process, along with visual inspection and defect identification activities.
Monitor customer quality KPIs, include customer PPM, warranty claims, complaints closure status, customer scorecards, and other quality performance metrics.
Coordinate with production, quality assurance(QA), recent product development, Engineering, Maintenance and suppliers to investigate and resolve customer quality concerns.
Review customer drawings, specification, standards, and quality requirement during new product development and product launches.
Ensure compliance with IATF 16949, customer specific requirement,



and other applicable automotive quality standards, BIS standards etc.
Excellent customer communication and presentation skills, robust analytical and problem solving abilities and effective negotiation problem with client.
Must have the hand-on experience in customer quality management and direct customer interaction with automotive OEMs such as Toyota, Maruti Suzuki, Honda, Suzuki, and Kawasaki.
Have strong knowledge of core tools, including APQP, PPAP, PFMEA/FMEA, SPC, MSA and control Plan.

Experience
Required 8 to 10 Years of experience

Additional Qualification Proffered:
IATF 16949 Internal Auditor

Specification:
Manage Customer quality requirement
Handle customer complaints
Coordinate corrective & Preventive actions
Ensure compliance with customer specific requirement

Qualification:
Diploma/BE Mechanical

📌 Assistant Manager Pune
🏢 Enkei Wheels India
📍 Pune