Job Requirements

Core responsibilities
Incident and problem management:

Act as the escalation point for Zscaler-related issues, perform root cause analysis, and ensure timely resolution of complex security, networking, and performance problems
Infrastructure management:

Manage and support the Zscaler security infrastructure, including Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).

o ZPA Application Access: Manage application segments and segment groups to define and control user access to private internal applications.

Manage and update Proxy Auto-Configuration (PAC) files after seniors review, including all exceptions and redirection configurations.

Support On-Prem PSE Proxy servers.
ZIA Traffic Control: Configure Cloud App Control and URL filtering policies to govern web and SaaS application access.
Identity Integration: Integrate the Zscaler platform with an identity provider (IdP) for user authentication and automated provisioning via standards like SAML and SCIM.
Deployment and configuration:



Assist in the deployment and configuration of Zscaler services, ensuring all security policies and settings are correctly implemented and maintained.
Manage and update Proxy Auto-Configuration (PAC) files after seniors review, including all exceptions and redirection configurations
Policy optimization: Optimize security policies, access control lists (ACLs), and traffic forwarding methods for both ZIA and ZPA to enhance security and performance.
Investigate and resolve SSL inspection bypass issues, using traffic decryption capabilities to analyze problems with specific URLs or applications.
DLP Incidents: Manage and investigate incidents related to Data Loss Prevention (DLP), handling sensitive data exposure alerts and policy violations. Escalation point will be HP cyber DLP team.
Troubleshooting complex issues: Diagnose and resolve advanced connectivity issues using log analysis, deep packet inspection (DPI), and other debugging

📌 Zscaler Technical Support Engineer Hyderabad (India)
🏢 NTT DATA Business Solutions
📍 India