Job Responsibilities
Handle customer queries through calls and chats.
Understand client travel requirements and recommend suitable travel packages.
Manage inbound and outbound tour inquiries.
Coordinate with the operations team to ensure smooth service delivery.
Provide exceptional customer service and resolve post-booking concerns/escalations.
Maintain accurate customer records and follow-up communications.
Knowledge of UK and European destinations will be an added advantage.
Candidate Requirements
Positive communication and interpersonal skills.
Customer-focused approach with problem-solving abilities.
Ability to multitask and work in a quick-paced workplace.
Experience in Travel & Tourism or Customer Service is preferred.
Freshers with excellent communication skills may also apply.
Education
Graduation Not Required
📌 Customer Care Executive Mumbai (India)
🏢 Star Tours Holidays
📍 India
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