Department: Identity & Access Management (IAM)

Mode Of Work: (Hybrid –3 days/week in office)

Experience Level : L2 (2–6 Years)
Key Responsibilities
• Administer and support the OneLogin IAM platform, including user provisioning/de-provisioning, application onboarding, and access assignments.
• Configure and manage Single Sign-On (SSO) integrations (SAML, OIDC) between OneLogin and business applications.
• Set up and maintain Multi-Factor Authentication (MFA) policies, adaptive authentication rules, and login policies within OneLogin.
• Manage user lifecycle workflows through OneLogin, including integration with HR systems and directory sync (Active Directory / Azure AD).
• Act as L2 escalation point for access-related incidents and service requests raised by the L1 support team, ensuring timely resolution within SLA.
• Troubleshoot authentication failures, SSO errors, provisioning issues, and connector/agent problems across integrated applications.
• Configure and manage OneLogin connectors, directories, roles, groups,



and smart rules for automated access assignment.
• Support access certification and periodic access review cycles, ensuring accuracy of role and entitlement data.
• Monitor OneLogin platform health, audit logs, and security alerts; investigate anomalies and escalate as needed.
• Document standard operating procedures (SOPs), runbooks, and knowledge base articles for common IAM issues.
• Collaborate with application, infrastructure, and security teams for current application onboarding and access governance requirements.
• Participate in on-call/rotational support as required to ensure platform availability.
Required Skills & Experience
• 2–6 years of hands-on experience administering and supporting OneLogin (or similar IAM/IDaaS platforms).
• Solid understanding of SSO protocols such as SAML 2.0 and OIDC, and experience troubleshooting SSO integration issues.
• Experience configuring MFA, adaptive authentication, and condi

📌 Support Engineer – Onelogin Iam Bengaluru
🏢 Nexifyr
📍 Bengaluru