24 Aug
|
Navikra Tech Solutions
|
Bengaluru
24 Aug
Navikra Tech Solutions
Bengaluru
Key Responsibilities
Coordinate software implementation with the development and technical teams.
Ensure projects are delivered within agreed timelines.
Act as the primary point of contact for customers after sales.
Coordinate and monitor customer support issues until closure.
Track customer satisfaction, adoption and pending requirements.
Maintain the customer renewal calendar and ensure timely renewals.
Identify renewal risks and coordinate with Sales for retention.
Identify upsell and cross-sell prospects.
Maintain accurate customer, implementation, support and renewal status in CRM.
Provide regular reports on implementation, support and renewals.
Pay: From ₹258,919.29 per year
Work Location: In person
📌 Customer Success Manager Bengaluru
🏢 Navikra Tech Solutions
📍 Bengaluru