Client Success & Operations Manager (COO Track)

Location: Jaipur, Rajasthan (Work from Office)

Salary: Up to ₹13 LPA (Negotiable)

About Us

We are a quick-growing digital marketing agency with a team of 90+ specialists, specializing in Social Media Marketing, Performance Marketing, SEO, Branding, Website Development, and Lead Generation.

Our mission is to help businesses grow through marketing that delivers results.

Role Overview

We are looking for a highly experienced
Client Success & Operations Manager
who will take full ownership of client relationships after sales closure.

This is not just an account management role — we are seeking someone who can
think and operate like a COO
, ensuring seamless execution, robust client relationships, and operational excellence.

Key Responsibilities

Client Ownership
Take end-to-end ownership of clients after sales closure
Conduct onboarding meetings and understand business goals
Translate client requirements into actionable execution plans
Build and maintain long-term client relationships




Handle client escalations with professionalism

Operations Management
Coordinate with SMM, SEO, PPC, Design, Video, Content, and Development teams
Ensure timely delivery across all departments
Monitor project timelines and track deliverables
Identify and eliminate execution bottlenecks

Performance Monitoring
Review campaign performance regularly
Ensure accurate and insightful reporting
Conduct monthly review meetings with clients
Recommend strategies for continuous improvement

Client Retention & Growth
Enhance overall client satisfaction
Drive renewals and reduce churn
Identify upselling opportunities

Leadership & Strategy
Work closely with founders and the leadership team
Collaborate with team leads across departments
Develop SOPs and improve operational workflows
Build scalable systems for long-term growth

Requirements
6 –10 years of experience in a digital marketing agency
Proven abi

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