24 Aug
|
JUhi Kia Motors
|
India
24 Aug
JUhi Kia Motors
India
Experience: 3+ years in customer experience, sales & service, customer success, or operations managementWe’re hiring a CX Manager to own the end-to-end customer journey. You’ll turn feedback into action, reduce friction, and build loyalty across all touchpoints - digital, phone, and in-person.
Key Responsibilities
Own CX metrics like CSAT, NPS and drive improvements
Map customer journeys and close experience gaps with Product, Sales & Service teams
Run VOC programs: surveys, interviews, ticket analysis to find root causes
Handle critical escalations and coach frontline staff on service standards.
Job Type: Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Perks:
Cell phone reimbursement
Paid sick time
Paid time off
Provident Fund
Work Location: In person
📌 Cx Manager Dhanbad (India)
🏢 JUhi Kia Motors
📍 India