Head of Fraud Prevention — Ride-Hailing

About the Role

We are looking for an experienced
Head of Fraud Prevention
to build and lead the fraud risk function for a high-scale ride-hailing platform. You will be responsible for protecting passengers, drivers, merchants, and the company from fraud while maintaining a seamless customer experience.

The role covers the full fraud lifecycle—from
fraud strategy and detection to investigation, prevention, and recovery
—across payments, driver/passenger accounts, incentives, promotions, identity, trips, and marketplace abuse.

Key Responsibilities
Define and execute the company's
fraud prevention and risk strategy
across passengers, drivers, merchants, and payments.
Build a scalable
fraud detection and prevention framework
using rules, machine learning, behavioral analytics, device intelligence, and network analysis.
Identify and mitigate fraud schemes such as:
Account takeover and fake accounts
Payment and card fraud
Promo/referral/incentive abuse
Driver collusion and fake trips
GPS/location manipulation




Multiple-account abuse
Identity/KYC fraud
Chargebacks and friendly fraud
Fare manipulation and marketplace manipulation
Establish fraud
risk scoring and decisioning
across the customer journey, including registration, login, booking, trip, payment, payout, and withdrawal.
Lead the development of real-time fraud monitoring, alerting, and investigation capabilities.
Build and manage a team covering
Fraud Strategy, Fraud Operations, Data Science/ML, Risk Analytics, and Investigations
.
Partner closely with Product, Engineering, Data Science, Payments, Finance, Legal, Compliance, Customer Operations, and Trust & Safety.
Develop fraud KPIs, dashboards, reporting, and executive-level risk reporting.
Establish fraud-loss forecasting, prevention targets, and ROI measurement.
Continuously investigate emerging fraud patterns and adapt controls accordingly.
Work with banks, payment processors, c

📌 Fraud Bengaluru
🏢 VSF
📍 Bengaluru