Req ID: phone_number

We are currently seeking a Helpdesk Associate-L1 Technical to join our team in Bangalore.

Job Description
Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
Valuable troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc

Requirements
Helpdesk Associate at Grade-4 position in Service Desk
Must be a Graduate.
Valuable communication skills with 1+ Years of international calling experience
Ability to work independently
Adhere to organizational policies and procedures
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift.
Excellent Verbal Communication skills.
Positive communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.

📌 Helpdesk Associate Technical Bengaluru (India)
🏢 NTT DATA Business Solutions
📍 India