Your role:
Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is key for supporting the operational success and technological advancement of industries relying on these technologies.

To succeed, you will need:
To look into the day-to-day functions of the service-related jobs and resolve day
to-day issues in the specified Territory / Customer Allocated in the region
To Ensure Response Time.
Guide service technicians to perform duties effectively.
Handle the key account directly and ensure customer satisfaction
Close Co-ordination with MVI and GI sales Team for proper execution of Service Plan agreed.
To provide service to customers, discuss with them, make route cause analysis and give presentations to customer to improve life cycle of the Product.




Customer Training / Education to ensure better up-time of the product. Ensure timely and effective execution of Service Plan.
Close Co-ordination with Project team for timely execution of Installation of machine allocated to Service,
Monitoring of On-Site Workshop in all respects
Turnaround time
Spare Parts availability
Route Cause Analysis
Competency Development of In office Technicians
Motivation and Man-power retention
To be able to rectify problems and thus guide and train the Team
Ensure “Safety Health and Environment” compliance at on site workshop as per Guideline Handle Customer Complain (Warranty/ Goodwill/ Others) and ensure proper logging into SQR data base
Find out the red flags and analyze the root cause for failures.
Other duties as assigned.

In return, we offer:
Culture of trust and accountability
Lifelong learning and growth opportunities
Innovation powered by people
Comprehensive compensation an

📌 Senior Service Engineer Gurugram
🏢 Atlas Copco Group
📍 Gurugram