Key Roles & Responsibilities

Customer Interaction & Support
Welcome customers and provide friendly assistance throughout their visit.
Handle customer enquiries regarding products, offers, availability, and showroom services.
Guide customers to the appropriate sections and staff members.
Ensure customers receive quick and proper support during busy hours.
Maintain positive relationships with customers and encourage repeat visits.

Complaint Handling & Issue Resolution
Handle customer complaints professionally and politely.
Coordinate with supervisors and management to resolve customer issues effectively.
Support exchange, return, and damaged product procedures according to company policy.
Maintain calm and qualified communication during customer concerns or misunderstandings.
Follow up on unresolved customer issues when required.

Professionalism & Discipline
Maintain proper grooming,



communication standards, and professionalism.
Follow company policies and showroom customer service standards.
Work closely with sales staff, supervisors, and management for smooth operations.
Maintain patience, positive attitude, and teamwork culture.

Required Skills:
Excellent communication and interpersonal skills
Robust customer handling ability
Problem-solving and conflict resolution skills
Ability to manage customer pressure professionally
Basic computer and social media handling knowledge
Multitasking and coordination ability

Pay: ₹12,000.00 - ₹20,000.00 per month

Perks:
Food provided
Leave encashment
Provident Fund

Work Location: In person

📌 Customer Relation Executive Nilambur
🏢 liyana silks centre
📍 Nilambur