Role Overview:

As Manager Digital Enablement & Workflow Automation, you will be responsible for driving operational efficiencies through smart, tech-enabled process design. You will collaborate closely with operations and product teams to identify automation opportunities, implement digital solutions, and ensure adoption across clinical support functions. A key focus of this role will be AI solutioning—specifically architecting, prototyping, and overseeing the development of applications built on OpenAI models to solve complex workflow challenges.

Key Responsibilities:
Work with process owners to identify inefficiencies and areas ripe for automation or tech enablement.
Architect end-to-end AI solutions, translating business operational gaps into technical requirements for engineering teams leveraging OpenAI APIs (e.g., GPT models, Embeddings, Assistants API).
Translate business needs into detailed requirements and work with product/engineering teams to implement solutions.
Lead pilots, rollouts, and change management for recent tools and workflows.




Monitor impact metrics (TAT, accuracy, FTE productivity) and ensure ROI of deployed solutions.
Develop SOPs and training materials to support smooth adoption of recent processes.
Stay updated on automation trends (RPA, low-code/no-code platforms, AI tools) and recommend applications.

Key Requirements:
6–9 years of experience in healthcare operations, business process management, or healthcare IT.
Hands-on exposure to development and solutioning using OpenAI models, including an understanding of prompt engineering
Exposure to digital transformation projects in healthcare services is a robust plus.
Excellent analytical and problem-solving skills.
Experience with workflow tools (e.g., Appian, UiPath, Power Automate) preferred.
Strong communication and stakeholder management capabilities.
Bachelor’s degree in Computer Science, IT, Life Sciences, or a related field.

📌 Lead Mumbai
🏢 IKS Health
📍 Mumbai