Job Title: Enterprise Systems Engineer – IT Support

Department: Information Technology

Job Location: Bengaluru

Initial Training Location: Bhubaneswar – Two Months

Working Hours: 3:00 PM to 12:00 AM IST

Employment Type: Full time

Job Summary

We are looking for a skilled and responsible Enterprise Systems Engineer to provide day-to?day IT support and maintain the organization’s IT infrastructure. The role includes end-user

support, computer hardware and software maintenance, network troubleshooting, CCTV

administration, asset management, and basic support for Microsoft 365, AWS, Git, and

other enterprise applications.

The selected candidate will undergo two months of training at the Bhubaneswar location

and will subsequently be required to relocate to Bengaluru.

Key Responsibilities
End-User IT Support
Provide technical support to employees for desktops, laptops, printers, scanners,

and other IT equipment.
Install and configure operating systems, business applications, antivirus software,

and required security tools.




Diagnose and resolve hardware, software, email, internet, VPN, and application?related issues.
Provide remote and in office technical assistance to employees.
Record, track, and close support requests within the defined resolution timelines.
Escalate critical or unresolved issues to the appropriate technical team.
Hardware and Asset Management
Install, configure, maintain, and troubleshoot desktops, laptops, servers, printers,

biometric devices, and other IT equipment.
Perform hardware upgrades, component replacements, and preventive

maintenance.
Maintain an accurate inventory of laptops, desktops, accessories, software

licences, and other IT assets.
Manage the allocation, transfer, return, and secure disposal of IT assets.
Coordinate with vendors for hardware repairs, replacements, warranty claims, and

procurement.
Network Support
Provide support for LAN, WAN, Wi-Fi, internet connectivity, routers, swi

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