Acknowledge, troubleshoot, and resolve tickets assigned to the team accurately.
Escalate incidents internally or to 3rd party partners when necessary.
Participate punctually in specific projects related to their specialty.
The Network Engineer must possess valuable interpersonal skills and be a team player.

In close relations with:
Atos Infrastructure Operations Team
Incident Manager
Problem Manager
Service Delivery Manager
CMDB Manager
Change Manager
End User

Duties:
Maintain the network infrastructure: Incident resolution, problem resolution.
Troubleshooting, coordination with third-party suppliers as well as with the central IT department of the customer.
Advise the project team and ECTL in areas such as capacity management.
Contingency planning, workplace planning, configuration management, and other relevant tasks related to the role.
Design and implement network solutions.
Maintain relevant documents/manuals describing the network infrastructure.
Provide input for incidents/problems/defects post-closure analysis to the incident/problem manager and/or the technical team leader.
Provide input or organize regular knowledge

📌 Lead Consultant Pune
🏢 Eviden
📍 Pune