Roles and Responsibilities:
Customer Assistance : Respond to customer queries and provide assistance via phone, email, or chat. Ensure timely and accurate resolution of customer concerns.
Technical Troubleshooting : Diagnose and troubleshoot technical issues related to the product or service, providing transparent instructions or fixes to customers.
Product Guidance : Offer in-depth knowledge and guidance on the product, including features, functions, and best practices, to enhance the customer experience.
Issue Resolution : Resolve customer complaints or concerns efficiently, following standard procedures and escalating to higher-level support when necessary.
Ticket Management : Log customer issues, queries, and feedback into the ticketing system, tracking them from initiation through to resolution.
Follow-up and Feedback : Ensure follow-up on pending issues, confirming resolution and gathering customer feedback to improve services.
Documentation : Maintain accurate records of customer interactions, technical problems, and resolutions.



Update knowledge base articles and FAQs as needed.
Product Installation/Configuration : Assist customers with the installation, configuration, or setup of software or hardware, offering step-by-step instructions if required.
Knowledge Sharing : Stay updated on product changes, updates, and features to provide accurate and up-to-date information to customers.
Escalation Handling : Identify issues that need escalation and direct them to the appropriate team or higher-level technical support.
Collaboration : Work with other teams (engineering, product, and sales) to resolve complex customer issues or gather feedback for product improvements.
Training : Provide training sessions or materials to customers, ensuring they understand how to use the product effectively.
Customer Retention : Build and maintain relationships with customers by ensuring high-quality service and fostering trust.

Skills and Qualifications:
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📌 Customer /technical Support Bengaluru
🏢 Ignites Human Capital
📍 Bengaluru