The Financial Visual Analytics team formed in late 2019 with the goal of transforming Corporate Finance into a up-to-date finance organization, where digital solutions and quantitative methods are employed to generate near-real time actionable financial insights for MassMutual's business leaders. As the Financial Visual Analytics team has grown over the past 4 years, we seek an experienced Business Intelligence (BI) Support Developer to ensure our reporting systems are running smoothly.
The BI Support Developer will collaborate cross-functionally to identify issues and deliver sustainable solutions that meet business needs. Our ideal candidate is a problem solver, an effective communicator, highly organized, and is always driven to learn current skills.
You'll join a team of cutting-edge, collaborative, and resourceful people who think differently, think big, and persevere through all challenges.
You'll be able to:
Business as Usual
Monitor production support processes and report metrics related to scheduled jobs, data reconciliations, and production data flows




Triage and resolve issues raised by end users independently and collaboratively with Enterprise Technology and Data Management teams
Perform adhoc data analyses and provide technical support as necessary

Continuous Improvement
Aim to learn the business context of dashboards to better understand customers' needs and troubleshoot issues
Continuously enhance and troubleshoot the performance, capabilities, and functionality of BI solutions (e.g., MicroStrategy, Tableau, etc.)
Identify ways to improve our support processes and existing products
Adapt to evolving best practices and implement dashboard design standards
Stay up-to-date on latest technology trends within the BI industry and MassMutual
Summarize software update changes and proactively identify potential impacts to current products

Teaming
Be a thought partner to other Financial Visual Analytics team members for the design, management, and d

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