24 Aug
|
Issquared
|
India
Key Responsibilities :
Monitor customer infrastructure components like servers, networks, firewalls using monitoring tools as part of the NOC team.
Ensure that effective follow-up communication via mail and phone is delivered to keep customer aware of the developments on his/her reported issue.
Develop solid working relationships with in office engineers and work together as a single team.
Provide L1/L2 support and resolution in as many of the following technical areas as possible:
Network access, internet access, DNS, DHCP issues
Routing, switching and firewall issues
VoIp Telephony issues
Storage issues, backup and restore issues
Anti-virus and other endpoint system management issues on tools like Symantec, Bitdefender
User
📌 Senior Associate Engineer Secunderabad (India)
🏢 Issquared
📍 India