Job Description
Responsibilities:
nThe Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions.
nKey Responsibilities
n1. Account Management & Relationship Building
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Own and manage a portfolio of strategic/key enterprise accountsn
Build strong relationships with CXOs, decision-makers, and influencersn
Act as the primary point of contact for all client interactionsn
Drive customer satisfaction and retentionn

n2. Revenue Growth & Business Development
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Achieve revenue, margin, and growth targetsn
Identify opportunities for:n
Upsellingn
Cross-sellingn
Recent business within existing accountsn
Develop and execute account growth strategiesn

n3. Strategic Account Planning
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Create account plans including:n
Business objectivesn
Stakeholder mappingn
Prospect pipelinen




Align internal teams to deliver on account strategyn

n4. Solution Selling
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Understand customer pain points and business challengesn
Position company offerings as value-driven solutionsn
Lead proposals, negotiations, and deal closuresn

n5. Cross-Functional Coordination
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Collaborate with:n
Pre-salesn
Delivery / operationsn
Product / engineeringn
Ensure smooth project execution and deliveryn

n6. Customer Success & Retention
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Ensure successful onboarding and adoptionn
Monitor customer health and satisfaction (CSAT/NPS)n
Handle escalations and ensure timely resolutionn

n7. Governance & Reporting
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Conduct regular business reviewsn
Track:n
Pipelinen
Revenue forecastsn
Account performance metricsn
Maintain accurate CRM recordsn

nKey Skills & Competencies
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Solid enterprise sales & account management experiencen
Ex

📌 Key Account Manager Tamil Nadu
🏢 A factory automation company (Funded Startup)
📍 Tamil Nadu