Job DescriptionFounder's Office - Customer Success Manager | Affluense Bengaluru | Full time About Affluense Affluense (by Saleazy Technologies) is an AI-powered B2B HNI intelligence and prospecting platform built for India's wealth management and BFSI ecosystem. We help RMs and wealth teams discover, profile, and engage high-net-worth prospects faster. Backed by Zeropearl VC, Kunal Shah (CRED), and Pravin Jadhav (Dhan). About the Role We're hiring a Customer Success Manager to sit in the Founder's Office and own two connected motions: converting trial accounts into paying customers, and driving deep product adoption, seat expansion, and renewal across our existing enterprise base. What You'll Do Trial Conversionn
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Own onboarding and activation for accounts in active trial, driving them to "aha moment" quickn
Track trial usage and engagement to identify stalled accounts and intervene proactivelyn
Demonstrate transparent ROI to convert trials into paying customersn

Retention & Expansion (Paid Accounts)n
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Drive seat expansion and upsell within existing accounts by increasing RM/user adoption
nBuild strong relationships with key stakeholders (RMs, team leads, decision-makers) at customer organizationn
sRun regular check-ins, QBRs, and training sessions to maximize product utilization
nOwn retention and renewal targets, and be directly accountable for NRR/logo retention

n Cross-cuttinn
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g Be the voice of the customer internally — feed insights back to product and founden
rsWork cross-functionally with sales, product, and data teams as part of the Founder's Offin

ce What We're Looking Fn
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or 1–5 years in Customer Success, Account Management, or Client Servicing — BFSI/fintech/SaaS background prefern
redStrong communication and stakeholder management skills; comfortable engaging with senior wealth management professionn
alsData-driven mindset — comfortable tracking usage metrics, spotting adoption gaps, and running struct

📌 Founder's Office Karnataka
🏢 Affluense
📍 Karnataka