Position Title: Telephone Operator

Responsibilities:
Answering and Directing Calls:

ï· Professionally answer incoming calls and provide a warm, courteous greeting.

ï· Direct calls to the appropriate person or department promptly and accurately.
Message Taking:

ï· Record and relay messages accurately, including contact details, nature of the call, and

urgency level.
Maintaining Phone Directory:

ï· Regularly update and maintain the company's phone directory to ensure accurate

information.
Providing Information:

ï· Offer general information about the company and its services to callers.
Handling Inquiries:

ï· Address inquiries and provide appropriate assistance or direct inquiries to the relevant

department.




Maintaining Call Logs:

ï· Keep detailed records of incoming and outgoing calls for reporting and auditing purposes.
Following Communication Protocols:

ï· Adhere to established communication protocols and procedures.
Handling Emergencies:

ï· Respond to emergency calls promptly and follow established protocols for crisis situations.

Requirements

Graduate
Experience : 3+years
Salary : 25000-35000
Branch Location: Corporate Mills
Work timings:9:30 AM-6:30 AM

Advantages

Industrial standards

📌 Telephone Operator Coimbatore
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📍 Coimbatore