Job Description

We're looking for a dynamic and organized Duty Manager to join our team in Udaipur, India. In this pivotal role, you'll be the backbone of our front office operations, ensuring seamless guest experiences while leading and supporting your team with enthusiasm and professionalism. As a Duty Manager, you'll oversee daily operations, resolve challenges with decisiveness, and foster a cooperative setting where excellence is the standard. Your ability to balance operational efficiency with genuine hospitality will directly impact our guests' satisfaction and our team's success.
Welcome and assist guests with warmth and professionalism, ensuring their needs are understood and addressed promptly
Handle guest complaints, feedback, and special requests with empathy and transparency, working toward satisfactory resolutions
Supervise and coordinate the front office team, including receptionists, concierge, and bell staff, maintaining high service standards
Oversee check-in and check-out processes to ensure they are efficient, seamless, and guest-focused




Monitor lobby activities and maintain a welcoming atmosphere that reflects our commitment to hospitality excellence
Train, guide, and motivate staff members to deliver exceptional customer service and achieve departmental goals
Schedule shifts and manage staff rosters with flexibility and fairness, considering operational needs and team preferences
Act as the primary point of contact for emergencies, operational issues, and critical situations, responding with resilience and sound judgment
Communicate effectively with other departments (Housekeeping, Food & Beverage, Maintenance, etc.) to fulfill guest requirements and coordinate seamless operations
Prepare detailed daily reports, document operational insights, and share recommendations with senior management
Analyze operational data and guest feedback to identify opportunities for improvement and innovation
Demonstrate decisive problem-solving skills to address conflicts and maintain a positive work workplace
Maintain organized records and ensure compliance with hospitality standards and protocols

📌 Duty Manager Udaipur
🏢 AccorHotel
📍 Udaipur