24 Aug
|
Acme Services Private
|
India
24 Aug
Acme Services Private
India
Job Description:
Use monitoring tools to proactively identify and resolve issues, manage support tickets (level support), and ensure timely resolution to minimise business impact.
Provide support for out-of-hours' time zones, including the Americas (Houston) and the UK Contribute to Fenergo development tasks during sprints to support the Run the Bank team (depending on capacity).
Analyse system logs, debug code, and perform root cause analysis (RCA) to identify and resolve underlying issues.
Work closely with development teams to facilitate system fixes and implement enhancements. Maintain system procedures, create knowledge base articles, and document recurring issues for future reference.
📌 Net Sre Mumbai (India)
🏢 Acme Services Private
📍 India