We are Hiring Freshers forCustomer Experience AssociateAbout the CompanyPickyourtrail is a leading leisure travel brand focused on delivering curated and meaningful travel experiences through a combination of expert guidance and technology. With over 100,000 travelers across 14 countries and a solid customer satisfaction score, we continue to set benchmarks in the travel industry.Role SummaryWe are looking for a Customer Experience Executive to support travelers throughout their journey and ensure a seamless and high-quality travel experience. This role involves client communication, issue resolution, coordination, and maintaining service excellence at all stages of travel.Key ResponsibilitiesAct as the primary point of contact for customers during their travelProactively engage with customers to ensure expectations are metIdentify, address,



and resolve issues in a timely and efficient mannerProvide accurate destination information and relevant recommendationsHandle emergency situations with professionalism and prompt actionMonitor customer feedback and drive improvements in satisfactionCoordinate with internal teams to ensure smooth execution of travel plansSupport travel logistics including transport, accommodation, and activitiesCandidate ProfileStrong communication and interpersonal skillsEffective problem-solving abilities with composure under pressureAbility to assess situations quickly and respond appropriatelyAdaptable and comfortable working in a fast-paced environmentCollaborative team playerWillingness to work in rotational shifts, including night shiftsWork Schedule6-day work per weekRotational shifts and weekly offsLocation: chennaiCompensation & BenefitsExposure to a dynamic, high-growth work environmentMedical insurance coverage of ₹3L (including dependents)Shift-based allowancesInterested candidates can apply hereEmail: [email protected]: (phone hidden)

📌 Customer Experience Associate (Tamil Nadu)
🏢 Pickyourtrail
📍 Tamil Nadu