About the Role:
As part of the Bank's sales force whose primary responsibility is to get customers for the bank and explore recent business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need generating leads and handle queries to ensure customer satisfaction. It requires strategic planning and execution to boost revenue, grow the portfolio, and maintain risk and compliance.
Details of the Role:
DepartmentRetail LendingGradeAM/DM/M
Sub-DepartmentRetail Lending- Consumer LoanReporting (Business)SM/AVP
LocationPan IndiaReporting (Matrix)

Key Responsibilities:

Business Goals & Profitability

- Achieve monthly and quarterly disbursement targets for the product.
- Drive productivity by generating leads through different channels, referrals and open market initiatives.
- Identify and convert prospects for cross-selling opportunities (insurance, forex, etc).

Sales & Channel Development

- Engage with DSA & Connectors Resources and manage lead generation from different channel and drive growth, support DSA & Connectors staff in pitching and closing deals.
- Increase product awareness, implement local marketing initiatives and drive the business.
- Responsible for collaboration & Cross sell, VAS products penetration.

Team Management





- Manage team of ROs, monitor performance, and provide coaching and mentoring.
- Drive motivation and engagement through regular reviews and recognition.

Compliance & Risk Management

- Ensure strict adherence to KYC norms, documentation standards, and process compliance.
- Monitor sourcing quality and prevent mis-selling or documentation lapses.

Customer Experience

- Oversee a fulfilling customer journey leading to customer delight and making the Bank the partner of choice.
- Increase customer retention and drive engagement across existing customers to improve Net Promoter Score, customer satisfaction.

Digital Adoption & Innovation

- Use of Siddhi, CRM and other digital tools for lead creation and management.

Qualifications:

- Graduation/post-graduation from a recognized institute
- 4+ years of sales experience (secured/unsecured loans preferred), with at least 1-2 years in Education loans.

Role Proficiencies:

- Strong sales orientation
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Proficiency in managing complex client relationships, diverse stakeholders
- Capability to handle pressure and meet deadlines
- Competence in managing within a dynamic, priority-setting environment
- Strong risk and compliance mindset

📌 RL - Consumers:Sales Manager - Education Loan - DSA (Thane)
🏢 Axis Bank
📍 Thane