Job Description

Program Director – GCC Delivery & Operations (Build-Operate-Transfer) | Kolkata, India (In office)

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We are a global technology and digital services company with a multi-decade track record delivering IT services, digital transformation, and business process solutions to enterprise clients across North America, Europe, and Asia. We have a growing Global Capability Centre (GCC) practice, partnering with large multinational enterprises to build, scale, and operate dedicated shared-services and delivery centres — spanning Finance & Accounts, HR, IT, Legal, and Marketing.

We are actively expanding our GCC delivery leadership bench in India and are building a pipeline of senior leaders for upcoming large-scale, multi-function GCC engagements, including Build-Operate-Transfer (BOT) mandates.

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About the Opportunity

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We are building a pipeline of senior delivery executives for upcoming large-scale GCC engagements based out of Kolkata — including flagship BOT mandates involving greenfield, multi-function setups for global enterprise clients. These engagements involve consolidating dispersed support functions from 10+ geographies into single,



centralized, AI-enabled shared services centres.

We're looking to connect with senior leaders who can take full ownership of such an engagement — from Day 1 build through steady-state operations and, where applicable, a structured transfer of ownership to the client.

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What This Kind of Role Typically Owns

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- Full P&L; and client relationship ownership at Board level

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- Building the GCC from scratch — talent, infrastructure, and org design

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- Process standardization and ERP/automation adoption

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- Governance, risk, and compliance

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- BOT transfer execution, where applicable

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What We're Looking For

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- 22-25 years of experience, 10-12+ years leading a GCC or shared-services P&L; (200+ FTEs)

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- Proven Build-Operate-Transfer or large managed-services delivery track record

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- C-suite/Board-level client management experience

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- Post-merger/integration experience

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- Multi-platform ERP exposure and RPA/AI-GenAI sponsorship

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📌 Program Director (Kolkata)
🏢 Important Company of the Sector
📍 Kolkata