This is a remote position.

# IT Recruiter – US IT Recruitment & Project Coordination

## Job Overview

We are looking for an **IT Recruiter** with experience in **US IT recruitment and project/resource coordination** to support our growing global IT Field Services operations.

The role will primarily focus on sourcing, screening, recruiting, and onboarding IT professionals and field engineers for **US and European IT projects**, while also supporting project coordination, resource deployment, work-order management, and client delivery activities.

The ideal candidate should have strong knowledge of **US IT recruitment, technical staffing, candidate engagement, vendor/contractor coordination, and recruitment operations**, along with the ability to work across multiple time zones and manage time-sensitive project requirements.

### Key Responsibilities

#### US IT Recruitment & Talent Acquisition – Primary Responsibility

* Source and recruit IT professionals and field engineers for **US and European IT Field Services projects**.

* Handle the complete recruitment lifecycle from **sourcing and screening to interview coordination, selection, onboarding, and deployment**.

* Source candidates through LinkedIn, job portals, professional networks, referrals, and other recruitment channels.

* Recruit for technical roles such as:

* Desktop Support Engineers

* Field Service Engineers

* Network Engineers

* Data Center Technicians

* IT Support Engineers

* POS / Hardware Support Engineers

* Smart Hands / Remote Hands Engineers

* Infrastructure and Network Support professionals

* Screen candidates based on technical skills, location, availability, work authorization, experience, and project requirements.

* Conduct initial candidate screening and assess communication, technical suitability, availability, and deployment readiness.

* Coordinate technical interviews and client interviews.

* Maintain an active pool of qualified IT contractors and field engineers across different US and European locations.

* Develop and maintain candidate/engineer databases, skill matrices, availability trackers, and regional coverage reports.

* Engage with independent IT contractors, freelancers, staffing partners, and recruitment vendors.

* Negotiate rates, availability, start dates, and other deployment-related requirements with candidates and contractors.

* Ensure candidates meet project-specific compliance and onboarding requirements.

#### Resource & Deployment Coordination

* Coordinate engineer availability and deployment against project requirements and client schedules.





* Support rapid resource fulfillment for **break-fix, IMAC, rollout, installation, migration, and site deployment projects**.

* Coordinate background verification, NDA, right-to-work/work authorization documentation, and other onboarding requirements.

* Maintain accurate records of engineer skills, certifications, locations, availability, rates, and deployment status.

* Coordinate replacements and backup resources when an assigned engineer becomes unavailable.

* Work closely with project coordinators and delivery teams to identify resource gaps and resolve them proactively.

#### IT Field Services Project Coordination

* Support coordination of US/EU IT Field Services projects and work orders.

* Assist with dispatching field engineers and coordinating site visits.

* Track work orders, engineer assignments, appointment schedules, and ticket status.

* Follow up with engineers, vendors, and clients to ensure timely completion of assignments.

* Monitor SLA requirements, response times, appointment timelines, and ticket closures.

* Coordinate activities across multiple time zones, including **EST, PST, GMT, CET, and IST**.

* Escalate delays, resource gaps, SLA risks, and operational issues to the appropriate stakeholders.

* Ensure work-order information and project documentation are complete and accurate.

#### Client & Stakeholder Coordination

* Communicate professionally with US/EU clients, vendors, field engineers, contractors, and internal delivery teams.

* Participate in project and operational calls as required.

* Provide regular updates on recruitment progress, resource availability, deployments, and project requirements.

* Prepare recruitment and project status reports, trackers, and dashboards.

* Maintain clear and timely communication with candidates throughout the recruitment and onboarding process.

### Required Skills & Experience

* **1–3+ years of experience in IT recruitment**, preferably supporting US IT staffing or global IT projects.

* Experience recruiting for **US IT / technical roles**, preferably field services, infrastructure, networking, desktop support, or data center roles.

* Understanding of US recruitment practices, candidate sourcing, screening,



interview coordination, and contractor hiring.

* Experience working with **US-based candidates, clients, vendors, or IT staffing partners** is highly preferred.

* Strong sourcing skills using LinkedIn, job portals, databases, referrals, and other recruitment channels.

* Good understanding of technical IT terminology and the ability to assess basic technical requirements.

* Strong candidate engagement, negotiation, follow-up, and relationship-management skills.

* Ability to manage multiple open positions and urgent resource requirements simultaneously.

* Good understanding of **SLA, ticketing, work-order, and escalation processes**.

* Strong written and verbal English communication skills.

* Proficiency in **MS Excel / Google Sheets** for recruitment and resource tracking.

* Experience with ATS, CRM, ITSM, or ticketing platforms is an advantage.

### Preferred Qualifications

* Graduate degree, preferably in **Computer Science, IT, Engineering, Business, HR, or a related field**.

* Experience recruiting for **Desktop Support, Network Support, Field Services, Data Center, POS, or Infrastructure roles**.

* Experience working with IT contractors, freelancers, independent engineers, or staffing vendors.

* Exposure to ServiceNow, Jira, Freshservice, Zoho, or similar ITSM/ticketing platforms.

* Previous experience supporting global IT services, managed services, or field services organizations.

* Familiarity with US time zones and US IT staffing terminology.

### Key Competencies

* Strong ownership and accountability

* Excellent sourcing and candidate assessment skills

* Strong communication and interpersonal skills

* High level of follow-up and coordination

* Ability to work under tight deadlines

* Strong attention to detail

* Multitasking and prioritization skills

* Client and candidate focused

* Problem-solving and escalation management

* Ability to work independently in a remote setting

### Working Conditions

* **Remote role – India-based**

* Requires flexibility to support **US business hours**, with occasional European/US overlap depending on project requirements.

* Willingness to work in shifts or extended hours when required for US recruitment and project coordination.

* Stable internet connection and laptop required.

* Ability to coordinate with candidates, engineers, clients, and vendors across multiple time zones.

### Role Focus

**Primary:** US IT Recruitment & Resource Management

**Secondary:** IT Field Services Project & Deployment Coordination

📌 IT Recruiter (Bengaluru)
🏢 Preferable.Ai
📍 Bengaluru