Position: Service Desk Engineer / Technical Support Engineer L2

Working Hours: 24x7 Rotational (WFO)

Work Location: NSEZ Phase 2, Noida

Experience: 4+yrs

Notice Period: 0-15days.

Note: Must have excellent communication skills.

Job Description:

Key Responsibilities:

- Provide advanced support to end-users for laptop-related issues, including hardware and software troubleshooting.

- Resolve issues related to Windows operating systems, Office 365 applications, SharePoint, file servers, and printers.

- Handle service desk tickets efficiently, ensuring timely resolution and excellent customer service.

- Communicate effectively with end-users to understand their issues and provide clear and concise guidance.

- Maintain detailed documentation of support activities, resolutions, and updates to the knowledge base.

- Work closely with other IT team members and departments to resolve complex issues and improve overall service delivery.

- Provide guidance and training to end-users to help them resolve common issues and improve their understanding of IT systems.





- Assist with routine maintenance and updates of IT systems and software to ensure optimal performance.

- Escalate complex issues to Level 3 support or other appropriate teams when necessary, ensuring thorough documentation of all steps taken.

Technical Skills:

- Proficiency in troubleshooting Windows operating systems.

- In-depth knowledge of Office 365 applications, including Outlook, Word, Excel, and Teams.

- Experience with SharePoint administration and troubleshooting.

- Familiarity with file server management and network printers.

Soft Skills:

- Excellent verbal and written communication skills.

- Robust problem-solving skills and attention to detail.

- Ability to work independently and as part of a team.

- Customer-focused with a dedication to providing high-quality service.

Preferred Qualifications:

- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.

- Experience with ITIL framework and service management best practices.

Familiarity with remote support tools and techniques

📌 Technical Support Engineer (Noida)
🏢 Leading
📍 Noida