25 Aug
|
Important Business
|
Pune
25 Aug
Important Business
Pune
Gsource Technologies LLC is seeking a highly motivated and experienced Operations Manager to oversee and manage the daily operations of our Engineering and Architectural CAD and BIM services for clients in the US, Canada, and the Middle East markets. Reporting to the head of Strategic Business & Engineering Operations, the Operations Manager will play a pivotal role in ensuring operational excellence, revenue growth, customer satisfaction, and strategic alignment with organizational goals.
The role involves leading a team of account managers, driving operational efficiencies, fostering client relationships, exploring upselling opportunities, and ensuring effective revenue and sales monitoring to support long -term client retention and success.
Roles & Responsibilities:
Operational Management:
- Oversee the day -to -day operations of engineering and architectural CAD and BIM services to meet client expectations in terms of quality, timelines, and deliverables.
- Develop and implement operational strategies to optimize workflow and ensure effective resource allocation.
- Monitor and maintain high service delivery standards for clients in the US, Canada, and Middle East markets.
Revenue and Sales Monitoring:
- Collaborate with the sales team to develop and implement revenue growth strategies.
- Monitor sales pipelines, revenue streams, and sales performance metrics.
- Identify potential areas for business growth and work with account managers to target upselling and cross -selling opportunities.
- Prepare revenue forecasts and provide actionable insights to the leadership team.
- Ensure alignment between operational processes and revenue objectives, including timely invoicing and financial tracking.
Team Leadership:
- Lead and mentor a team of account managers responsible for client management, operational calls, and relationship building.
- Provide training, support, and guidance to the team to drive performance excellence.
- Set performance metrics and evaluate the team’s effectiveness in achieving operational and revenue goals.