25 Aug
|
Nameless
|
Ramanagara
25 Aug
Nameless
Ramanagara
Position Overview
We are looking for a base -level IT support professional to manage day -to -day IT support and coordination across hotel and real estate operations.
This is a hands -on support role, where all major implementations and complex technical work are handled by third -party vendors.
The role focuses on system monitoring, user support, coordination with vendors, and ensuring smooth IT operations across properties.
Key Responsibilities
A. IT Support & Operations
- Provide first -level (L1) IT support for desktops, laptops, printers, POS machines, and basic network issues.
- Handle user onboarding/offboarding, system access requests, and basic troubleshooting.
- Support hotel and office staff with day -to -day IT issues and escalate to vendors when required.
- Maintain smooth functioning of basic IT services without business disruption.
B. Vendor Coordination & Follow -ups
Coordinate with third -party vendors for:
- PMS, POS, CRM systems
- Network, Wi -Fi, and internet services
- CCTV, access control, and telecom systems
- Raise tickets, track progress, and ensure timely resolution.
- Act as a single point of contact between business users and IT vendors.
C. Asset & Inventory Management
- Maintain IT asset inventory (laptops, desktops, POS,
printers, routers, etc.).
- Track asset allocation, movement, and basic lifecycle records.
- Coordinate with management for hardware purchases and replacements.
D. Basic Systems & Network Support
- Perform basic checks on:
- Internet connectivity
- Wi -Fi availability
- Network devices (routers, switches – basic level)
- Escalate complex network or security issues to vendors.
E. Documentation & Compliance
- Maintain basic IT documentation, SOPs, and asset records
- Ensure users follow basic IT policies and data security practices.
- Assist management during audits by sharing required IT information.
Requirements
Skills & Competencies
- Basic knowledge of IT support, hardware, and troubleshooting
- Familiarity with Windows OS, MS Office, basic networking concepts
- Ability to coordinate with vendors and follow up on issues
- Valuable communication and problem -solving skills
- Willingness to learn and grow under guidance
Qualifications & Experience
- 2–3 years in IT support / desktop support / junior IT role
- Hospitality experience is not mandatory
📌 IT Support Executive (Ramanagara)
🏢 Nameless
📍 Ramanagara