About Kadel Labs:
Kadel Labs is a leading IT services company delivering top -quality technology
solutions since 2017, focused on enhancing business operations and productivity
through tailored, scalable, and future -ready solutions. With deep domain
expertise and a commitment to innovation, we help businesses stay ahead of
technological trends. As a CMMI Level 3 and ISO 27001:2022 certified company,
we ensure best -in -class process maturity and information security, enabling
organizations to achieve their digital transformation goals with confidence and

Job Title: Director –
Customer Success & Growth

Location: Bangalore

Experience: 12–18+ years

Key Responsibilities

Customer Success

- Own
end -to -end customer success for strategic and enterprise accounts

- Act
as the executive sponsor and primary point of contact for customers

- Drive
customer satisfaction, retention, renewals, and advocacy

- Conduct
regular QBRs and success reviews with client stakeholders


Growth &
Expansion

- Identify
and execute upsell, cross -sell, and account expansion opportunities

- Develop
and own account growth plans and revenue forecasts

- Partner
with Sales to convert expansion opportunities into revenue


Relationship &
Stakeholder Management

- Build




strong relationships with C -level and senior client stakeholders

- Proactively
manage risks, escalations, and customer expectations

- Align
internal teams to deliver consistent customer outcomes


Strategy &
Leadership

- Define
and scale customer success frameworks, metrics, and best practices

- Lead
and mentor Customer Success / Account Management teams

- Provide
customer insights to leadership to influence growth strategy

Required Skills &
Qualifications

- 12–18+
years of experience in Customer Success, Account Management, or Client
Growth roles

- Proven
track record of retaining and growing enterprise accounts

- Robust
commercial and negotiation skills

- Experience
managing executive -level client relationships

- Excellent
communication, presentation, and leadership abilities

Nice to Have

- Experience
in IT services, SaaS, or technology consulting

- Exposure
to global clients and multi -geo account


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https://kadellabs.com/

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