- Full time
- Based in Chennai
- 3+ years experience working in Gold Loan Appraising, especially either in NBFC or Banking Industry

Responsibilities

- Visit customer location, convince and convert leads assigned by the company to avail Oro’s gold loan products.

- Lead and manage the Disbursement Centre - be responsible for all day to day ops in the DC

- Attend to customers who visit the branch and ensure smooth execution of loans

- Ensure top quality service and outstanding customer experience for all Oro customers

- Ensure fulfilment of customer’s gold loan requirement

- Verify Customer KYC as per the standard process

- Appraise gold ornaments accurately using touchstone, acid and saltwater

- Possess in-depth app knowledge and conduct demos for customers

- Build a long-term relationship with customers for future business





- Securely handover pouches and loan documents at storage locations

Requirement

- Languages - Fluency in Tamil and English are a must.

- Must have good interpersonal skills, must be able to build great rapport with our customers

- Must be able to hire, train and effectively manage a team

- Proficiency in usage of Mobile Tech and Applications

- Two-wheeler and license for travel

- Technical Skills - Ability to use touchstone and acid method to appraise the gold purity; ability to do stone deduction; ability to spot brittleness, sonority etc

- Good communication and convincing skills.

- Ensuring the right valuation like capturing the right carat, proper stone deduction etc.

📌 DC Manager - Chennai
🏢 Important Business
📍 Chennai