Job Description â Call Centre Senior Associate
Job Title: Call Centre Associate/ Executive

Department: Contact Centre Operations

Please Apply Using the following Link:

https://forms.cloud.microsoft/r/Y8A6Fgd4kW

Role Purpose:
Manage customer interactions, handle escalations, and support team performance.

Key Responsibilities:
- Handle incoming calls with quality
- Manage escalation calls
- Adhere to AHT and SLAs
- Maintain high CSAT
- Support junior associates
- Assist in training
- Ensure compliance
- Handle complaints professionally
- Maintain documentation

Skills:
- Communication & negotiation skills
- Problem-solving ability
- Conflict resolution skills
- Team collaboration

Requirements:
- Call center experience - Atleast 1+ years in same field
- Healthcare knowledge
- MS Office proficiency
- Understanding of AHT, CSAT, SL
- Punctual & Should be Versatile
Additional Responsibilities:
- Floor support
- Process improvement
- Quality initiatives

Pay: ₹350,000.00 - ₹511,000.00 per year

Work Location: In person

📌 Contact Centre Agent (Kozhikode)
🏢 Aster DM Healthcare
📍 Kozhikode