E-Commerce Executive

Company: Kalpana Traders
Job Type: Full-Time
Department: E-Commerce & Operations
Experience: 2–5 Years
Location: Sector 62 , Noida

About the Role

Kalpana Traders is looking for an experienced E-Commerce Executive who can independently manage day-to-day e-commerce operations, product listings, online orders, marketplace accounts, and import-export activities. The ideal candidate should have practical experience handling goods and services across multiple e-commerce platforms and understand the complete order-to-delivery process.

Key Responsibilities

E-Commerce Operations

- Manage and maintain seller accounts across multiple e-commerce marketplaces and online platforms.
- Create, update, and optimize product listings, including titles, descriptions, specifications, images, pricing, SKUs, and inventory.
- Manage products and services across different categories and ensure accurate online representation.
- Monitor orders from placement to dispatch, delivery, cancellation, return, replacement, and refund.
- Coordinate with warehouse, logistics, suppliers, and customers to ensure timely order fulfillment.
- Maintain accurate inventory, pricing, stock availability, and product data across platforms.
- Monitor marketplace dashboards, notifications, policy updates, account health, and performance metrics.
- Handle customer queries, complaints, reviews, returns, and post-sales support.

Marketplace Management

- Work with platforms such as Amazon, Flipkart, IndiaMART, Meesho, Shopify, TradeIndia, and other relevant B2B/B2C marketplaces.
- Manage marketplace promotions, discounts, campaigns, advertisements, and product visibility.
- Analyze sales, traffic,



conversion rates, returns, cancellations, and profitability.
- Identify underperforming products and implement strategies to improve sales and rankings.
- Coordinate with marketplace support teams for account, listing, payment, logistics, and policy-related issues.

Import & Export Operations

- Handle end-to-end documentation and coordination for import and export of goods.
- Understand and work with IEC, GST, HSN/HS codes, commercial invoices, packing lists, purchase orders, certificates of origin, shipping documents, and other relevant trade documentation.
- Coordinate with suppliers, buyers, freight forwarders, customs brokers, shipping companies, and logistics partners.
- Assist in obtaining quotations, comparing freight costs, negotiating commercial terms, and coordinating shipments.
- Track international shipments from booking and documentation through customs clearance and final delivery.
- Maintain knowledge of applicable import-export procedures, duties, taxes, customs requirements, and trade compliance.
- Ensure documentation and product information are accurate and complete before shipment.

Sales & Business Coordination

- Manage incoming online and B2B enquiries and convert suitable leads into orders.
- Coordinate quotations, pricing, negotiations, purchase orders,



invoices, and payment follow-ups.
- Maintain communication with domestic and international buyers and suppliers.
- Identify new marketplaces, product opportunities, suppliers, and potential business channels.
- Prepare regular reports on sales, orders, inventory, marketplace performance, imports, exports, and profitability.

Required Skills & Qualifications

- 2–5 years of hands-on experience in e-commerce operations and marketplace management.
- Practical knowledge of import-export procedures and documentation.
- Experience working with multiple e-commerce platforms and seller portals.
- Good understanding of goods, services, online sales, B2B/B2C operations, logistics, inventory, and order management.
- Strong knowledge of Excel/Google Sheets and ability to prepare operational and sales reports.
- Robust communication, negotiation, coordination, and problem-solving skills.
- Ability to independently manage multiple marketplaces, suppliers, customers, and shipments.
- Knowledge of GST, invoicing, HSN codes, and basic commercial documentation is preferred.

Preferred Candidate

Candidates with experience in trading companies, wholesale/distribution businesses, import-export companies, marketplace operations, or multi-category e-commerce will be preferred.

The ideal candidate should be capable of managing the complete e-commerce and trade workflow—from product onboarding and online sales to order fulfillment, documentation, logistics, import/export coordination, and customer management.

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 E-Commerce Executive (Noida)
🏢 KALPANA TRADERS
📍 Noida