Job Description – Sales Operations Manager
Position Details

Job Title: Sales Operations Manager
Location: Hyderabad
Employment Type: Full-Time
Experience: Minimum 5 Years
Qualification: MBA/BBA/B.Tech or equivalent qualification
CTC: ₹5 – ₹7 LPA
Industry: Healthcare / Medical Devices

Job Summary

We are looking for an experienced Sales Operations Manager to oversee and optimize the end-to-end sales operations function. The role will be responsible for sales planning, team coordination, CRM and follow-up management, performance monitoring, reporting, process improvement, and cross-functional coordination.

The candidate will work closely with Sales, Marketing, HR, Design & Development, Clinical, Production, Finance, Customer Support, and Leadership to ensure effective utilization of people, processes, systems, and resources to achieve business targets.

The ideal candidate should have strong planning, execution, follow-up, team coordination, performance management, analytical, and process improvement skills.

Key Responsibilities
1. Sales Operations & Planning

- Manage day-to-day sales operations and ensure smooth execution of sales activities.
- Develop daily, weekly, and monthly sales work plans.
- Allocate activities based on business priorities, workload, individual capabilities, and sales requirements.
- Monitor planned activities and take corrective action on delays and productivity gaps.
- Define clear responsibilities, targets, priorities, and timelines for team members.
- Use project management tools to assign, track, and monitor tasks.
- Promote accountability, ownership, timely execution, and measurable performance.

2. CRM & Follow-Up Management

- Manage leads, customer interactions, opportunities, reminders, and sales pipeline activities through CRM.
- Ensure systematic and timely follow-up of leads and customers.
- Monitor CRM data accuracy, lead status, follow-up dates, outcomes, and next actions.
- Review pending and overdue calls, meetings, and follow-ups.
- Identify pipeline gaps, inactive leads, delayed opportunities, and potential revenue opportunities.
- Develop daily follow-up plans and review mechanisms for the sales team.




- Ensure effective utilization of TeleCRM and other relevant tools.

3. Training & Team Development

- Identify individual and team training requirements.
- Develop and maintain a structured sales training calendar.
- Coordinate induction, refresher, product, process, CRM, communication, and skill-development training.
- Track completion and effectiveness of training programs.
- Evaluate training effectiveness through performance improvement, assessments, feedback, and business outcomes.
- Coordinate cross-functional training with department heads and subject-matter experts.

4. Sales Performance Management

- Monitor sales targets, revenue achievement, lead conversion, pipeline value, follow-up performance, and productivity.
- Conduct daily, weekly, and monthly performance reviews.
- Track individual and team performance against targets and planned activities.
- Identify underperformance and operational gaps.
- Implement corrective actions to improve productivity and results.
- Provide management with insights on sales performance, pipeline health, risks, opportunities, and forecasts.

5. Cross-Functional Coordination

- Coordinate with Sales, Marketing, HR, Design & Development, Clinical, Production, Finance, and Customer Support teams.
- Ensure timely communication and handover of customer requirements, orders, approvals, documentation, and service commitments.
- Coordinate with Finance regarding billing, collections, outstanding payments, and revenue realization.
- Coordinate with Production, Clinical, and Customer Support teams for timely fulfillment of customer requirements.

6. Process Improvement & Reporting

- Develop and improve sales SOPs, workflows, checklists, trackers, and review mechanisms.
- Identify operational bottlenecks and implement corrective and preventive actions.
- Drive effective utilization of CRM, HRMS, dashboards, and digital tools.




- Prepare and maintain sales MIS, dashboards, trackers, pipeline reports, and management reports.
- Analyze sales and operational data and recommend improvements in productivity, conversion, customer satisfaction, revenue, and profitability.
- Ensure adherence to company policies, approval processes, quality standards, and internal procedures.

7. Leadership Support

- Support leadership in sales planning, target setting, forecasting, resource planning, and team capacity planning.
- Provide timely escalation of operational risks, performance concerns, customer issues, and resource constraints.
- Convert organizational priorities into clear team-level plans and measurable actions.
- Promote a culture of structured planning, systematic follow-up, accountability, continuous improvement, and results orientation.

Required Skills

- Strong knowledge of CRM / TeleCRM.
- Strong proficiency in MS Excel / Google Sheets.
- Experience in sales MIS, reporting, dashboards, and data analysis.
- Valuable understanding of sales funnels, lead management, and conversion metrics.
- Strong coordination and follow-up skills.
- Excellent communication and documentation skills.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities and deadlines.
- Strong problem-solving and process-improvement mindset.
- Ability to work with sales targets, KPIs, dashboards, and performance analytics.
- Good understanding of QMS/process compliance will be an advantage.

Preferred Experience

- Minimum 5 years of relevant experience in Sales Operations, Business Operations, Sales Coordination, CRM Management, or a related function.
- Experience in healthcare, medical devices, or a similar industry will be an added advantage.
- Experience in managing sales teams, performance reviews, CRM processes, and sales reporting will be preferred.

Pay: ₹40,000.00 - ₹60,000.00 per month

Ability to commute/relocate:

- Begumpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Sales Operations: 5 years (Required)

Language:

- Telugu, Tamil (Required)

Work Location: In person

📌 Manager - Sales & Operations (Begumpet)
🏢 Technocruitx Universal
📍 Begumpet