About the Role:

We are looking for an energetic, patient, and empathetic Customer Service Associate to join the support team in Nahur West, Bhandup West | Mumbai. In this role, you will interact directly with customers (employees and workers), helping them navigate early wage access, credit limits, and financial wellness services. If you have a passion for problem-solving and excellent communication skills, this role is for you.

Key Responsibilities:

- Customer Support: Promptly and accurately resolve customer queries regarding loan limits, salary advances, EMI schedules, and repayment dates via inbound/outbound calls, emails, and chat.
- KYC & Onboarding: Provide step-by-step guidance to new users on downloading the app, completing their KYC documentation, and setting up their accounts successfully.
- Troubleshooting: Identify, understand, and resolve technical complaints related to app login issues or transaction failures, escalating to the product/tech teams when necessary.
- Product Education: Clearly explain FatakPay’s features, benefits, and terms and conditions to customers in simple, easy-to-understand language.
- Data Management: Accurately log and maintain records of all customer interactions and resolutions within the CRM system.





Requirements & Qualifications:

- Education: Minimum 12th Pass
- Experience: 6 months to 3 years of experience in customer support, voice processes, or telesales (Candidates with a Fintech or Banking background will be preferred).
- Tech-Savvy: Basic computer proficiency, familiarity with CRM tools, and a good understanding of MS Office/Google Workspace.
- Soft Skills: High level of empathy, patience, a problem-solving mindset, and the ability to remain calm under pressure.

Perks & Benefits:

- Market-standard salary with performance-based incentives.
- Health insurance and PF benefits.
- Opportunity to grow and learn within a fast-paced fintech startup environment.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Mumbai, Maharashtra 400078: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- How soon can you join?

Language:

- Hindi (Required)
- English (Required)

Location:

- Mumbai, Maharashtra 400078 (Required)

Work Location: In person

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