Job Description – Desktop Support Engineer L2 / hardware and software support

Experience: 2–5 Years

Key Responsibilities

Provide L2 technical support forIt support, laptops, printers, scanners, and other IT peripherals.

Install, configure, and troubleshoot Windows 10/11, Microsoft Office 365, Outlook, and Teams.

Troubleshoot hardware, software, OS, and application-related issues.

Manage Active Directory user accounts, password resets, permissions, and basic Group Policy issues.

Troubleshoot LAN, WAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP connectivity issues.

Configure and troubleshoot Cisco switches, routers, and wireless access points.

Perform basic VLAN, IP addressing, routing, and switching activities.

Monitor network connectivity and troubleshoot network-related incidents.

Support network printers and resolve printing and connectivity issues.

Provide Mac/macOS troubleshooting and basic user support.

Handle incidents and service requests through ServiceNow/Jira/ManageEngine or other ticketing tools.

Ensure all tickets are resolved within defined SLA timelines.

Provide remote and in office support to end users.

Perform software installation, patching, antivirus updates,



and system maintenance.

Maintain IT assets, hardware inventory, and system health-check records.

Coordinate with network, server, security, and vendor teams for complex issues.

Prepare daily/weekly reports and maintain technical documentation.

Required Skills

Desktop/Laptop Troubleshooting

Windows 10/11

Active Directory

Microsoft Office 365 & Outlook

Hardware & Software Troubleshooting

LAN/WAN/Wi-Fi/VPN

TCP/IP, DNS, DHCP

Cisco Routers & Switches

VLAN & Basic Routing/Switching

Network Troubleshooting

Printer Troubleshooting

Mac/macOS Support

ITSM/Ticketing Tools

Remote Support

Asset Management

Good Communication Skills

Preferred

CCNA or basic networking certification

Intune / SCCM

Azure AD / Entra ID

ITIL knowledge

Basic Firewall and VPN knowledge

Pay: From ₹22,498.96 per month

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- Face 2 Face interview
- 6 fmdays of working
- Work from office hospital field

Experience:

- IT support Engineer : 2 years (Preferred)

Work Location: In person

📌 IT Support Engineer (Whitefield)
🏢 orbitnext-tech.com
📍 Whitefield