We are looking for an enthusiastic and target-oriented Customer Support Executive who will be responsible for making outbound calls, following up with leads/customers, maintaining regular communication, and converting interested prospects into successful onboarding/closures.
Key Responsibilities
- Make 150–200 outbound calls daily to assigned leads/customers.
- Follow up regularly with leads and maintain proper follow-up schedules.
- Understand customer requirements and provide relevant information about the company's services.
- Convert interested leads into successful onboarding/closures.
- Handle customer queries professionally and resolve basic concerns.
- Maintain accurate records of calls, follow-ups, and lead status.
- Update daily calling and conversion data in the assigned CRM/Excel sheet.
- Ensure timely follow-up with pending and interested leads.
- Coordinate with the concerned team for further processing and onboarding.
- Achieve daily, weekly, and monthly calling and conversion targets.
- Maintain professional communication and a positive attitude while interacting with customers.
Required Skills
- Good communication and convincing skills.
- Hindi communication is mandatory; English will be an added advantage.
- Comfortable making a high volume of outbound calls.
- Strong follow-up and lead-conversion skills.
- Basic knowledge of MS Excel/Google Sheets.
- Target-oriented and self-motivated.
- Ability to handle repetitive calling and follow-up activities efficiently.
Key Performance Indicators (KPIs)
- 150–200 calls per day
- Timely and consistent follow-ups
- Lead conversion / onboarding
- Daily reporting and data accuracy
- Achievement of assigned monthly targets
Qualification
Graduate preferred.
What We Offer
- Competitive salary
- Performance-based incentives
- Growth opportunities
- Professional work setting
Interested candidates can apply with their updated CV.