1. Sales & Business Performance

- Manage overall performance of 4–5 assigned Hatti Kaapi outlets.
- Drive achievement of monthly sales, transaction, average bill value and growth targets.
- Analyse daily/weekly/monthly sales and identify gaps and corrective actions.
- Develop store-wise action plans to improve revenue and profitability.
- Drive promotions, upselling, cross-selling and local store marketing initiatives.

2. Store Operations

- Ensure smooth day-to-day operations across all assigned stores.
- Ensure compliance with company SOPs, operational standards and service processes.
- Conduct regular store visits and operational audits.
- Ensure food quality, beverage consistency, presentation and service standards.
- Monitor opening/closing procedures, cash handling, billing and inventory controls.
- Ensure equipment is properly maintained and downtime is minimised.

3. Manpower Management

- Plan manpower requirements based on store sales and business volume.
- Ensure optimum manpower deployment and control manpower cost.
- Monitor attendance, absenteeism, shift scheduling and productivity.
- Coach Store Managers/Unit Heads and build a solid second line.
- Identify training needs and coordinate with HR/Training teams.
- Control attrition and improve employee engagement.

4. Cost & Profitability

- Monitor store-level food cost, wastage, manpower cost and operating expenses.
- Identify opportunities for cost reduction without affecting customer experience.




- Control food/raw-material wastage and pilferage.
- Ensure proper stock rotation, FIFO and inventory accuracy.
- Review store profitability and take corrective action for underperforming outlets.

5. Customer Experience

- Maintain high standards of customer service across all stores.
- Monitor customer feedback, complaints and online reviews.
- Resolve customer complaints quickly and ensure corrective actions.
- Drive repeat business and customer loyalty.

6. Food Safety & Compliance

- Ensure compliance with FSSAI, hygiene, food safety and company standards.
- Conduct regular hygiene and safety checks.
- Ensure proper storage, temperature control, cleaning and sanitation.
- Ensure all statutory licences and required documentation are maintained at store level.

7. Store Manager Development

- Conduct regular performance reviews of Store Managers.
- Set clear KPIs and monitor their achievement.
- Develop Store Managers through coaching and on-the-job training.
- Identify high-potential employees for succession planning.

8. Reporting & Analytics

- Submit daily/weekly/monthly performance reports.
- Track KPIs such as:
- Sales & sales growth
- Customer transactions
- Average bill value
- Food cost
- Manpower cost
- Wastage
- Inventory variance
- Customer complaints
- Store profitability
- Present key issues and action plans to the Operations Head.

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Area Manager - Operations (QSR - Retail) (Delhi)
🏢 HATTI FOOD & BEVERAGES
📍 Delhi